Shipping policy
Where we ship
We ship to the United States and Canada only. A few of our beds are available for delivery in the United States only. This is clearly marked on the product page, so you'll know before you order.
Shipping cost
Standard shipping is free on most orders. If an item carries a shipping charge, you'll see it at checkout before you pay.
Processing time
Orders are processed within 1–3 business days, excluding weekends and public holidays. Then they're handed to the courier.
Delivery times
Our beds ship from partner warehouses in several locations, so delivery times depend on the item. Each product page shows its own estimated delivery time. As a guide, after processing:
- Items shipped from North American warehouses: about 3–7 business days
- Items shipped from our international warehouses: about 8–15 business days
These are estimates, not guarantees. Delays can happen in busy periods, in bad weather, or at customs.
Tracking
When your order ships, we'll email you a tracking number. If your order contains several items, they may arrive in separate packages on different days.
Duties and taxes
Some items ship from outside your country. Customs may charge import duties or taxes on these. Any such charges are set by your local customs authority and are the customer's responsibility.
Address accuracy
Please check your shipping address carefully before you place your order. We can't be responsible for orders sent to an incorrect or incomplete address. If you spot a mistake, contact us straight away. We'll do our best to correct it before the order is dispatched.
Late or missing orders
If your order hasn't arrived within 10 business days after the estimated delivery window, or tracking shows it as delivered but you haven't received it, email russellsharp@hotmail.com with your order number. We'll investigate with the courier, then either resend your order or refund it.