Refund policy

We want you and your dog to love your new bed. If something isn't right, here's how we can help.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or you receive the wrong item, contact us within 5 days of delivery at russellsharp@hotmail.com. Include your order number and clear photos of the item, the problem and the packaging. Once we've confirmed the issue, we'll send you a replacement or give you a full refund, including any shipping you paid. In most cases you won't need to send the item back.

Changed your mind?

You can ask to return an item within 14 days of delivery. To be accepted for return, the item must be:

unused, unwashed and free from pet hair, odours or marks
in its original condition, with any tags attached
in its original packaging where possible

To start a return, email russellsharp@hotmail.com with your order number and the item you'd like to return. Please don't send anything back before we reply. We'll give you the return address and instructions. Our products ship from partner warehouses, and the return address may be outside your country.

Please send the item within 14 days of our reply. You pay the return shipping cost. We recommend a tracked service, because we can't refund items that never reach us.

Refunds

Once the returned item has arrived and been inspected, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method, in the currency you paid in, within 5–10 business days. Your bank may take a few extra days to show it.

Items that are used, washed, damaged by pets, or returned without our approval can't be refunded.

Cancellations

If you'd like to cancel, contact us as soon as possible. We can cancel and fully refund any order that hasn't been dispatched yet. Once an order has been dispatched, it can't be cancelled, but you can return it under the policy above.